We have purchased several Cartetek support packages for our clients networks. It would be impossible for us to hold stock of all the parts that make up the networks we support so really like the fact that we know replacement parts will be sent when we report a fault. It allows us to focus on what we do best which is supporting the customer and not sourcing replacement parts. We like the fact we can buy IT hardware from Afinitek too, it keeps everything all under one roof.
We have worked with Afinitek for 4 years and have bought Cisco equipment from them for customer projects we are working on. So when one of our large public sector clients came to us to ask us to support their Cisco environment of over 70 devices we employed the Caretek service from Afinitek. Caretek enables us access to Cisco software updates which we deploy to all devices and in the event of a device failure we know a replacement will be sent direct to our customer site within the SLA timeframe we signed up to. Total piece of mind at the right price.
Afinitek always provides the most competitive costs for our HP requirements, combined with an excellent service and prompt deliveries enables us to repeatedly win business and exceed our customers expectations.
The Caretek support gave us peace of mind in extending the life of our hosting platform when we migrated from one data centre to another. We had an occasion to call out an engineer to replace a failed hard drive. The call was handled promptly and professionally and well within the SLA, It enabled our hosted environment to continue running. I wouldn’t hesitate in recommending Caretek, It’s a great service and very sensibly priced.
Afinitek prides itself on its excellent customer service.
Our key focus is to ensure our customers receive their goods on time every time and have an unsurpassed buying experience.
Not only are our prices highly competitive but you can be rest assured that your order will be treated with care.
We aim to create long standing relationships with our clients and serve their requirements with a professional urgency.
It is imperative to us that each order is handled with an attention to detail. We fully appreciate the importance to any delay to your IT project due to a hardware order not arriving on time.
In the very rare occasion that something doesn’t work out the way we set out for it to, we will respond in a prompt and professional way. In the unlikely event an item has been damaged in transit, we will replace it immediately. The same goes for an item being shipped from the manufacturers factory that is dead on arrival (DoA). A replacement part will be shipped out immediately after an RMA Form has been completed and returned to us.
Feel free to contact us with your requirement and we will be happy to discuss how we can not only save you money but improve your buying experience.
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