We have purchased several Cartetek support packages for our clients networks. It would be impossible for us to hold stock of all the parts that make up the networks we support so really like the fact that we know replacement parts will be sent when we report a fault. It allows us to focus on what we do best which is supporting the customer and not sourcing replacement parts. We like the fact we can buy IT hardware from Afinitek too, it keeps everything all under one roof.
Afinitek always provides the most competitive costs for our HP requirements, combined with an excellent service and prompt deliveries enables us to repeatedly win business and exceed our customers expectations.
We have worked with Afinitek for 4 years and have bought Cisco equipment from them for customer projects we are working on. So when one of our large public sector clients came to us to ask us to support their Cisco environment of over 70 devices we employed the Caretek service from Afinitek. Caretek enables us access to Cisco software updates which we deploy to all devices and in the event of a device failure we know a replacement will be sent direct to our customer site within the SLA timeframe we signed up to. Total piece of mind at the right price.
The Caretek support gave us peace of mind in extending the life of our hosting platform when we migrated from one data centre to another. We had an occasion to call out an engineer to replace a failed hard drive. The call was handled promptly and professionally and well within the SLA, It enabled our hosted environment to continue running. I wouldn’t hesitate in recommending Caretek, It’s a great service and very sensibly priced.
Below are some terms that are used to describe the quality of certain items that are available from Afinitek.
New retail: This refers to brand new factory sealed goods. These goods come with the standard manufacturer warranty.
Clean serial: This typically refers to Cisco products both new and refurbished. Some Cisco products are sold with a Smartnet support agreement already in place. The Smartnet agreement will not be registered to the new purchaser of the goods meaning support cannot be offered to the new owner. We only sell clean serial products so a Smartnet contact can be added by us or by the customer.
Renew: This refers to remanufactured goods which carry a full warranty. These products are boxed as new and may have never been used previously. Usually a lower price than new retail products. Typically refers to HP products but not exclusively.
Spares: This refers to brand new boxed goods intended as replacements for the spares market. They carry the spares part number on the box as opposed to the official part number. They may have a reduced warranty compared to new retails or renew products but as spares products usually refer to server components such as memory and hard drives it is rarely an issue as the whole server is covered by the warranty and not the individual items. Typically refers to HP products but not exclusively.
Bulk: Bulk refers to white or plain box products. They are original items however not in their original packaging. They can be brand new items but sometimes will be pulled from working environments such as demo products then tested and refurbished and re-boxed. Typically refers to HP products but not exclusively.
HP Quickspecs – A great resource to find the item you require.
HP Configurator – Ideal for configuring solutions such as servers and switches.