Support & Maintenance

General hardware support and maintenance

We provide business critical support 24 hours a day, 7 days a week, 365 days a year with “guaranteed fix” SLA’s at exceptional value for money.

Our multi vendor maintenance packages are designed to support the needs of both our direct clients and resellers. We offer flexible, tailored solutions whatever the requirement.

Guaranteed response times, dedicated service desk team and highly trained engineers provide an unrivalled support proposition to our clients.

afinitek can deliver the full range of official Cisco SmartNet or hp CarePAC support services which is available on the majority of new or legacy hardware, we also have an extensive range of 3rd party support packages that offer incredible value for money and unrivaled levels of cover.

  • Guaranteed response and fix times
  • 24/7 cover 365 days a year
  • Tailored service
  • Multiple vendors
  • Dedicated service desk
  • Remote and on-site troubleshooting
  • Full UK coverage
  • Ireland and mainland Europe coverage

Cisco support, maintenance and installation capabilities

Standard product set

  • Cisco Unified Communications 500 Series
  • Cisco Unified Communications Manager Express
  • Cisco Unified Communications Manager Business Edition
  • Cisco Unity Express
  • Cisco Unity Connection
  • Cisco Switches
  • Cisco Routers
  • Cisco Wireless Access Points
  • Cisco Spam and Anti-Virus Blocker

Enhanced Product Set

  • Cisco Unity / Unity Connection
  • Cisco Unified Presence
  • Cisco Unified MeetingPlace Express
  • Cisco Fax Server
  • Cisco Wireless LAN Controller (WLC)
  • Cisco Wireless Control System (WCS)
  • Cisco Wireless Location
  • Cisco Wide Area Application Services
  • (WAAS)
  • Cisco ASA Firewall / VPN
  • Cisco Clean Access
  • Cisco Ironport - Web and Email
  • Cisco WebEx
  • Redbox – Call Recording
  • Quescom – IP GSM Gateway
  • Aeroscout – RFID Tagging
  • Proteus – Call Billing, Wallboard

Premium Product Set

  • Cisco Unified Contact Centre Express
  • Cisco Unified Contact Centre
  • Cisco Unified MeetingPlace
  • Cisco Intrusion Detection System /
  • Intrusion Prevention System (IDS / IPS)
  • Cisco Content Services Switch (CSS)
  • Cisco Network Access Control (NAC)
  • Cisco Wireless Mesh
  • Cisco Physical Security (IP CCTV)
  • Cisco Identity Based Network Services
  • (IBNS) through IEEE 802.1X
  • Cisco Monitoring Analysis and Response System (MARS)

Additional Services

  • Consultancy
  • Project Management
  • Network Design
  • Installation
  • Configuration
  • Maintenance and Support of LAN, WAN, Wireless, Voice, Video and Security.

HP Proliant Servers

ProLiant family

DL140, DL145, DL320, DL360, DL380, DL385, DL560, DL580, DL585, DL740, DL760 ML110, ML150, ML310, ML330, ML350, ML370, ML570

ProLiant 1600, ProLiant 1850R, ProLiant 3000, ProLiant 5500, ProLiant 6000 ProLiant 6400, ProLiant 6500, ProLiant 7000, ProLiant 8000, ProLiant 8500

Hewlett Packard 3000 & 9000 series and Net Servers

IBM Server Support

IBM RS/6000 44P, IBM PSeries 640, IBM RS/6000 M80, IBM PSeries 680

Netfinity 1000, Netfinity 3000, Netfinity 3500, Netfinity 4000, Netfinity 4500 Netfinity 5000, Netfinity 5100, Netfinity 5500, Netfinity 5600, Netfinity 6000 Netfinity 7000, Netfinity 7100, Netfinity 7600 Netfinity x200, Netfinity x205, Netfinity x220, Netfinity x225, Netfinity x226 Netfinity x230, Netfinity x232,   Netfinity x235, Netfinity x240, Netfinity x250 Netfinity x255, x440, x445

Network support and monitoring

afinitek's network support partner is a leading integrator and service provider for IT and communication infrastructures who's expertise in LAN / WAN integration, environmental monitoring and network security is used by organisations large and small nationwide.

Our 24 hour network operations centre is staffed by fully qualified engineers with regional engineering bases in Camberley, Manchester and central London.

Key reasons to choose afinitek as your ICT Support Partner:

  • Proven Ability - afinitek  is able to offer a complete "whitelable" solution to meet your current and future support requirements.
  • Total Quality Assurance throughout the project / contract term. our support partner have been providing companies with their ICT support requirements since 1986. 
  • As a company they have attained the latest ISO9001-2000 BSI registration.
  • Sound resource base. Our team of IT professionals throughout the UK are able to support the growth of your business, both now and in the future.
  • Process Control - Our Telios CRM software has been designed in house and is regarded as one of the leading systems in the ICT Service Management Sector today.  
  • Full after sales service. Through our partnership afinitek has an enviable amount of resources able to provide first class installation, training, and maintenance services.
  • Project Management - A dedicated co-ordination team will ensure that every aspect of the project is managed effectively from start to finish thus minimising your involvement prior to commissioning new equipment.

Support accreditation's

Through our partner afinitek can offer ISO 9001-2000 accredited services.This accreditation helps to ensure all the projects we undertake are completed within the agreed timescales and customers expectations.   

As part of the scope any contract, once awarded, regular account management meetings would be agreed, the purpose of these meetings would be to report on our performance against the contract and highlight any issues.  This would include, but not be limited to the following.

  • A report detailing all faults logged, showing time spent, engineer responsible and steps taken to resolve.
  • Customer call questionnaire responses
  • Future recommendations

Our partnership enables us to employ some of the most experienced engineers in the UK, this ensures we are able to deliver against our current contract Service Level Agreements, this has been confirmed in our recent BSI audit where our partner has on average been shown to deliver 99.1% against contract requirements.

Contact afinitek to discuss your support, maintenance or expansion plans, we will help uncover your requirement and provide clear plans as to how we can help you maximise and care for your IT Network and technology.

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